Terms and Conditions Jackpot Game Malaysia

In these terms and conditions, the following terms carry the meanings as defined:

• "Platform" refers to the jackpot game website at jackpotgame.vin, the mobile app, and all services operating under the jackpot game brand.
• "Member" or "User" refers to any individual who has registered an account and is using jackpot game services.
• "Balance" refers to the actual cash balance in a member's account, excluding any bonus credits.
• "Bonus" refers to any free credits, free spins, or other incentives awarded by jackpot game to members.
• "Rollover Requirement (Turnover)" refers to the number of times the bonus value must be wagered before winnings derived from that bonus can be withdrawn.
• "KYC" (Know Your Customer) refers to the identity verification process required before the first withdrawal or when requested by jackpot game.

Jackpot game is open to individuals who meet all of the following eligibility requirements:

• Aged 18 years and above on the date of registration.
• Not a resident or citizen of any jurisdiction that prohibits or restricts participation in online gaming activities.
• Registering in a personal capacity and not on behalf of any business entity or third party.
• Never previously banned or suspended from jackpot game for any breach of terms.

Each individual is only permitted to hold one (1) active account at jackpot game at any time. Multiple account registrations by the same individual — whether using the same name, IP address, phone number, or payment method — are strictly prohibited.

During the registration process, members are required to provide truthful, accurate, and complete information. The details to be provided include:

• Full name as shown on your identity card or passport.
• An active and reachable mobile phone number.
• A valid email address owned and controlled by the member.
• Exact date of birth.

For KYC verification during your first withdrawal or when requested, members must submit a valid proof of identity (MyKad or passport) and proof of current address.

Jackpot game supports multiple deposit methods including FPX, DuitNow QR, TNG eWallet, and other local payment methods. Deposits are processed promptly and credited to the member's account automatically.

Deposit Limit:

• Minimum deposit: MYR 10 per transaction.
• The maximum deposit limit is as set in the member's account settings and can be adjusted through the Responsible Gaming feature.

Withdrawal:

• Minimum withdrawal: MYR 30 per transaction.
• All withdrawal requests are processed once KYC verification is complete.
• Funds may only be withdrawn to a bank account or e-wallet registered under the same member's name.
• Jackpot game reserves the right to request additional supporting documents for any withdrawal application before it is approved.
• Jackpot game is not liable for any delays caused by banks or payment processors.

Jackpot game offers a variety of bonus and promotional programs from time to time. All bonuses are subject to specific requirements stated alongside each offer on the Promotions.

General Bonus Principles:

• Each bonus has a rollover (wagering requirement) that must be met before bonus-related wins can be withdrawn.
• Bonuses are non-transferable between accounts and hold no cash value unless all requirements have been met.
• Only one bonus may be active at a time unless otherwise stated.
• Jackpot game reserves the right to cancel any bonus if there is evidence of bonus abuse or fraud.
• Members who make a withdrawal before fulfilling the rollover requirements will forfeit the associated bonus balance.

All games at jackpot game use an independently certified RNG (Random Number Generator) system to ensure fairness and randomness in every game outcome.

• The outcome of all games is final and cannot be disputed except in cases of clearly documented technical errors.
• Should a technical disruption occur during a game, jackpot game will resolve the matter based on the system records on file.
• Members are responsible for ensuring a stable internet connection while playing. jackpot game is not liable for any losses resulting from connection disruptions on the member's end.
• Confirmed wagers cannot be cancelled unless permitted by the specific game rules.

Members of jackpot game hereby agree not to engage in any of the following activities:

• Using automation software, bots, scripts, or any method to manipulate or cheat the games.
• Colluding with other players to manipulate game outcomes (collusion).
• Using more than one account to take advantage of bonus offers (bonus abuse).
• Transferring funds derived from illegal activities through the platform (money laundering).
• Using another person's credit card or bank account without authorisation.
• Selling, transferring, or sharing your account with others.
• Using a VPN or location-masking software to bypass geographical restrictions.

Jackpot game collects and processes members' personal data for the purposes of platform operations, identity verification, fraud prevention, and regulatory compliance. All data is processed in accordance with the Privacy Policy jackpot game comprehensively.

• All data is stored on servers protected with high-level encryption.
• Jackpot game does not sell or rent members' personal data to third parties for marketing purposes.
• Members have the right to request access to their personal data, request corrections, or in certain cases, request deletion of their data.
• Cookies are used to enhance the user experience and can be managed through your browser settings.

Jackpot game provides this platform on an "as-is" basis and makes no guarantee that the platform will always be free from technical disruptions or errors.

• Jackpot game is not liable for any indirect, incidental, or consequential losses arising from the use of the platform.
• Jackpot game is not liable for losses incurred due to disruptions from third-party services such as game providers or payment processors.
• In the event of a technical error resulting in incorrect payouts or wins, jackpot game reserves the right to correct the error and restore the balance to its accurate state.

Members may close their account at any time by contacting jackpot game customer support. Prior to closure, all active requirements must be fulfilled and any eligible balance will be returned to the member through the standard withdrawal process.

Jackpot game reserves the right to close or suspend an account if:

• A breach of any section of these terms and conditions has occurred.
• The member commits fraud or engages in illegal activity on the platform.
• The account has been inactive for more than 12 consecutive months.
• Requested by the relevant authorities.
• The member applies for self-exclusion through the responsible gaming program.

Jackpot game reserves the right to amend, update, or replace any part of these terms and conditions at any time without prior notice. Changes take effect immediately upon publication on the jackpot game website.

It is the member's responsibility to review this terms and conditions page periodically. Continued use of the platform after any changes are published constitutes your acceptance of the updated terms.

If you have any questions, concerns, or feedback regarding jackpot game's terms and conditions, our support team is ready to assist you.

• Support Email: [email protected]
• Live Chat: Available 24/7 via the chat icon at the bottom corner of the platform.
• Response Time: We aim to respond to all enquiries within 24 hours.

For account, deposit, or withdrawal issues requiring immediate attention, please use the live chat facility for the fastest response from the jackpot game team.