Privacy Policy Jackpot Game – Your Data Protection Is Our Priority

Jackpot game collects several categories of information to keep the platform running smoothly, ensure account security, and deliver a better experience to every member. All data collection is conducted lawfully and transparently.

Jackpot game only uses your personal data for purposes that are lawful and relevant to the operation of the platform. We never use your data for unrelated purposes without your consent. The main purposes of data use are as follows:

• Account Management: Creating and managing your member account, including secure login and password management.
• Transaction Processing: Processing deposits and withdrawals quickly and securely through the various supported payment methods.
• Identity Verification (KYC): Ensuring the platform is used by eligible individuals and preventing fraud and unlawful activity.
• Customer Support: Enabling the jackpot game support team to provide accurate and effective assistance to every member.
• Fraud Prevention: Detecting and preventing any suspicious activity that could compromise the security of the platform or other members.
• Legal Compliance: Meeting the legal and regulatory obligations applicable to the operation of an online gaming platform.
• Platform Improvements: Analyzing usage patterns in aggregate (not individually) to improve the overall user experience.
• Marketing Communications: Sending promotional information, bonus offers, and platform updates — only to members who have agreed to receive such communications.

Jackpot game does not sell or rent members' personal data to any third party. However, there are limited situations where sharing information is necessary for platform operations:

• Payment Service Providers: Required transaction information is shared with trusted payment processors (FPX, Touch 'n Go, and others) solely for the purpose of processing your transactions.
• Game Providers: Basic game data is shared with licensed game providers to ensure games function correctly on the jackpot game platform.
• Authority: Information may be disclosed to the relevant authorities when required by law, court order, or official investigation.
• Fraud Prevention: In cases of suspected fraud or money laundering, relevant information may be shared with the appropriate authorities in accordance with legal obligations.

All third parties that receive jackpot game member data are bound by strict data protection agreements and are not permitted to use that information for any purpose other than what has been specified.

Jackpot game continuously invests in security infrastructure to ensure your data is protected against all cyber threats. The key protective measures we employ include:

• Data in transit is encrypted using 256-bit SSL/TLS protocols.
• Data stored in databases is encrypted using the latest encryption algorithms.
• Role-based access control — only authorized staff may access member data.
• 24/7 system monitoring to detect and respond to any threats in real time.
• Regular security audits conducted by independently appointed third parties.
• Regular data backup procedures to prevent data loss.

Your personal data is retained for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Once the retention period expires, data is securely deleted using methods that go beyond the possibility of recovery.

Jackpot game uses cookies and similar tracking technologies to enhance the user experience, remember your preferences, and save you from having to log in again each time you visit the platform.

There are several categories of cookies we use:

• Essential Cookies: Required for core platform functions such as login session authentication. Cannot be disabled without affecting platform usability.
• Preference Cookies: Saving your preferences such as language and display settings to deliver a more personalized experience.
• Analytics Cookies: Helping us understand how members use the platform in aggregate for improvement purposes. This data is not linked to any individual's identity.
• Security Cookies: Helping detect and prevent suspicious activity and protecting your account from unauthorized access.

You can manage cookie usage through your browser settings. Please note that disabling certain cookies may affect the functionality of the jackpot game platform.

As part of jackpot game's commitment to security and compliance, we carry out a KYC (Know Your Customer) process for all members making their first withdrawal or upon reaching certain transaction thresholds.

Documents typically required for KYC verification include:

• A copy of your valid identity card (MyKad) or passport.
• Selfie holding your identification document (KYC selfie).
• Proof of current address (utility bill or bank statement not older than three months).
• Additional documents may be requested depending on the transaction level.

All KYC documents received are stored securely using high-level encryption and are only accessible by the authorised verification team. These documents are not shared with any party except as required by law.

Jackpot game respects and protects the privacy rights of every member. As a member, you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request the correction of inaccurate or incomplete data.
• Right to Erasure: In certain circumstances, request the deletion of your personal data (subject to applicable legal obligations).
• Right to Restriction of Processing: Request a restriction on how we process your data under certain circumstances.
• Right to Data Portability: Receive your data in a machine-readable format for transfer to another platform.
• Right to Object: Object to the processing of your data for specific purposes such as direct marketing.

To exercise any of these rights, please contact the jackpot game customer support team via live chat or support email. We will process your request within a reasonable timeframe.

The jackpot game platform may contain links or integrations with third-party services such as game providers and payment processors. Each of these third parties maintains its own privacy policy, separate from jackpot game.

Jackpot game is not responsible for the privacy practices or content of any third-party platforms. We encourage you to read the privacy policy of each third-party service you access through our platform.

Jackpot game is a platform designed exclusively for individuals aged 18 and above. We do not intentionally collect or process personal data from individuals under the age of 18.

If we discover that personal data of a child has been collected without our knowledge, we will take immediate steps to delete that information and close the account in question. Parents or guardians who suspect their child has registered on our platform are encouraged to contact us immediately.

Jackpot game reserves the right to update or amend this privacy policy from time to time to reflect changes in operational practices, legal requirements, or improvements to how we protect your data.

Any significant changes to this policy will be communicated to members via their registered email or in-platform notification at least 14 days before the changes take effect. The "Updated" date at the top of this page will always reflect the latest version of the jackpot game privacy policy.

If you have any questions, concerns, or requests regarding this privacy policy or how we handle your personal data, our team is ready to assist.

• Privacy Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available 24/7 on the jackpot game platform for the fastest response.
• Response Time: All privacy-related enquiries will be responded to within 5 business days.

For requests relating to your privacy rights (access, correction, deletion), please clearly state the type of request and include sufficient information for us to verify your identity before processing.